If your Telework Day didn’t appear in the GoCarma app or showed $0.00 earned, don’t worry — this usually happens when app permissions or device activity settings prevented GoCarma from verifying that you stayed at home during your work hours.
Follow these steps to identify and fix the issue before your next telework day.
🕓 1. Check When You Marked Telework
You must mark a telework day before your usual departure time.
If you tap Telework after your scheduled start (for example, after 8:00 AM), it will not count.
If you tried to mark it late, you’ll see this alert:
“Telework days must be confirmed prior to your scheduled home-to-work departure (up to 1 hour after your scheduled departure time).”
📍 2. Confirm Location Permissions
GoCarma verifies your telework day by confirming that you remained within your home location during your work hours.
If location permissions are not set to Always Allow, the app can’t track your home location, and your telework day will be invalid.
Fix:
Go to your phone’s Settings → GoCarma → Location.
Set to Always Allow.
Enable Precise Location.
💡 Without “Always Allow,” your telework day will automatically earn $0.
🧭 3. Check for Travel Outside Your Home Area
If GoCarma detects that you left your home during your workday, the miles you travel are deducted.
If you took a short trip (e.g., to a café or store), it may cause your telework day to earn less or no incentives.
If you took a long trip (e.g. longer than your commute trip), it will cause your telework to day to show earnings of $0.
Tip:
Try to stay within your home during your work hours to ensure you maximize your earnings from your telework day.
⚙️ 4. Check Motion & Fitness Access
GoCarma uses motion data to verify when you’re moving versus stationary.
If Motion & Fitness Activity is off, your day might not validate properly.
Fix:
Go to Settings → Privacy → Motion & Fitness.
Make sure GoCarma is turned on.
🔋 5. Disable Battery Restrictions
If your phone limits background activity, GoCarma may not update your telework data in real time.
Fix:
On iPhone: Disable Low Power Mode during the workday.
On Android:
Go to Battery → Background Restrictions.
Set GoCarma to Unrestricted.
📲 6. Make Sure You’re Connected
If your phone lost signal or was powered off for long periods, the app might not record your telework day properly.
Open GoCarma again once your connection is restored — this should help sync data.
💬 7. Still Showing $0? Request Support
If your telework day still shows $0 earned or doesn’t appear:
Open the GoCarma app → Help → Contact Support.
Include:
The date of your telework day
A short description (e.g. “I stayed home all day, but it didn’t count”)
Our team will check your trip logs and update your record if eligible.
✅ Tips for Future Telework Days
Mark telework before your scheduled start time.
Keep Location = Always Allow and Motion & Fitness enabled.
Stay within your home area during your work hours.
Keep your phone powered and connected to the internet.